Transforming Ideas Into Impactful Experiences
Featured Projects
Instructional design and training & development are at the heart of creating transformative learning experiences that drive organizational success. Instructional design is the process of crafting educational materials and programs that are engaging, accessible, and aligned with specific learning objectives. Training & development focuses on equipping individuals with the skills and knowledge they need to excel in their roles, fostering professional growth and enhancing organizational performance. Together, they play a critical role in workforce development, leadership training, and customer education.
Instructional designers are strategic partners in this process, using comprehensive analysis to identify needs, define goals, and ensure training solutions align with organizational priorities. By leveraging insights from this analysis, they design and implement impactful programs, from e-learning modules to instructor-led courses. Their work empowers learning & development teams to create meaningful, results-driven training that supports teaching, coaching, and continuous improvement.
Explore Dawn Elizabeth's featured projects to see how instructional design and training & development can transform ideas into actionable, engaging learning experiences. Contact Dawn Elizabeth to discuss how she can elevate your learning initiatives and achieve measurable results.
What Creates Customer Loyalty?
Title: Customer Centric Culture
Tools: Synthesia, Canva, Google Suite, Voice Form
When declining profitability and churn impacts an organization, it's time for a transformative change. This dynamic training course was designed to equip an organization with the tools and strategies to rebuild trust, retain loyal customers, and attract new ones—all by embracing the power of customer centricity.
Participants of this course learn how to implement the HEARD Technique, a proven approach to active listening which strengthens customer relationships and delivers exceptional service. By emphasizing active listening, empathy, and effective resolution, this method ensures that every interaction leaves customers feeling valued and understood.
In a competitive market, customer experience is an edge. This course gives participants the skills to transform churn into opportunity, boost satisfaction, and drive sustainable growth.
Ride the Peace Train
Title: Creating Calm in Transit
Tools: Articulate, Canva, Google Suite, Voice Form
When adverse incidents on public transit are driving down ridership—and profits, it's time to turn the tide with an e-learning course designed to equip transit employees with the skills to effectively de-escalate conflict in real-world scenarios.
Participants of this course learn how to implement the CAIRO Method. The CAIRO Method is a structured approach to de-escalating tense situations by focusing on clear, empathetic communication and strategic action. It equips individuals with practical tools to manage conflict calmly and effectively.
This comprehensive e-learning course was developed using evidence-based instructional design principles. The course empowers employees to handle tense situations with confidence, fostering a safer, more welcoming environment for all riders.
